US Rep. Paul Tonko Slams FanDuel’s Response to Questions about Its VIP Program

A fight over sportsbook VIP programs is escalating in the US, with Rep. Paul Tonko saying FanDuel’s answers to lawmakers didn’t address key concerns about how “invite-only” perks can keep people betting when they may be trying to stop.

The latest clash follows an inquiry from Tonko, Sen. Richard Blumenthal (D-CT), and Rep. Valerie Foushee (D-NC) after the release of a 2024 video involving MLB star Bryce Harper and a user experiencing problem gambling. The lawmakers wrote to FanDuel seeking details about its VIP programs and responsible gambling practices. FanDuel senior vice president of public policy and sustainability Cory Fox responded several days later, but Tonko has now publicly criticized what he described as the operator’s “responsible gaming model,” arguing it is used to avoid accountability and shift responsibility onto consumers.

Tonko’s critique is tied to a broader push for federal sports-betting reform through the SAFE Bet Act, which he introduced two years ago. In comments tied to an interview with Legal Sports Report, Tonko argued Congress should pass the SAFE Bet Act to protect consumers and rein in what he called an “out-of-control industry.”

The lawmakers’ letter included eight questions and also called on FanDuel to end its VIP program. Tonko said FanDuel did not answer five of the questions. Among the unanswered items: how many VIP customers tried to reduce their betting or close accounts but were offered exclusive perks or promotions instead, and how many continued betting after receiving those offers.

Lawmakers also pressed FanDuel on how often VIP managers have sent videos featuring athletes like Harper, or other celebrities, to encourage customers to keep gambling. They asked whether VIP perks are targeted at customers on losing streaks or those who appear to be reducing play, and whether FanDuel has specific factors to identify “potentially problematic behaviors” even as the VIP program has been used in ways that could encourage harmful gambling. They also asked what additional safeguards FanDuel plans to implement given the risks associated with the program.

VIP programs are typically aimed at high-value bettors and can include dedicated hosts, personalized customer support via live chats, exclusive promotions, and invitations to special events, including sporting events. Critics argue the perks are designed to keep high-stakes bettors engaged and wagering more. The debate is also shaped by the fact that successful high-stakes bettors can sometimes face wagering limits across regulated sportsbooks, while VIP programs tend to focus on customers who generate substantial betting volume, including those who have experienced significant losses.

In separate FanDuel-related news mentioned alongside the dispute, former CEO Amy Howe is leaving the company with a deal expected to pay her millions more than what was initially announced.