Treasure Island Casino Suddenly Cancels $200 Free Play Promotion

Treasure Island in Las Vegas has abruptly ended a $200 free-play promotion that had drawn huge crowds, leaving some players angry after waiting hours in line.

The casino launched the deal on Tuesday as a Treasury Club rewards offer aimed at attracting new customers, while also being available to existing members. The terms stood out for being unusually generous: players could cash out winnings once they’d wagered at least $200.

That setup quickly created a rush. Long lines formed at the Treasury Club rewards desk as people waited to get member cards and access the free play. Many players reportedly burned through the bonus quickly, though some did get lucky before the promotion was pulled.

By Wednesday, social media accounts suggested the volume of people was overwhelming staff, with waits stretching to nearly five hours just to reach the rewards desk. Treasure Island then announced it was ending the offer after hitting capacity ahead of schedule, even though the promotion had originally been intended to run until September.

The cutoff reportedly sparked the biggest backlash inside the casino. Some bettors said they’d been told they would still receive the giveaway as long as they stayed in line, but when midnight hit and the casino said nobody else would get it, even those who had queued for hours, tempers flared. The crowd eventually dispersed, but many left feeling betrayed, turning a customer-attraction push into a sour experience for those who showed up expecting the advertised terms.